Frequently Asked Questions

Project Management

What are tenantId and appId?

• tenantId is the unique identifier for your organization, with each organization assigned exactly one tenantId.
• appId is the unique identifier for an application under your organization, used to distinguish individual products (e.g., websites/client apps).

How do I obtain tenantId and appId?

• Contact the Softprobe team to request allocation of your unique tenantId and appId.

Technical Solutions

Is mobile H5 page supported?

• Fully compatible with mobile browsers, including complete capture and replay support for gestures (pinch-to-zoom, long-press).

What is the data retention period?

• Data is retained for 365 days by default. For custom retention policies or database specifications, contact the Softprobe technical team.