Session Replay Introduction

Softprobe Frontend Session Replay is a lightweight user behavior analytics tool designed to visualize user interactions and enable deep data analysis through a non-screen-recording approach.

By capturing page structures, user interactions (clicks, scrolls, route navigation), and behavioral logs, it dynamically reconstructs pages and simulates user workflows during replay, delivering a video-like playback experience.

The solution also provides robust data encryption, privacy protection, and business analytics capabilities, empowering enterprises to efficiently analyze user behavior and optimize product experiences.

Core Features

Softprobe's frontend session replay delivers pixel-perfect reproduction with no-code integration.

✔ Ultra-Low Performance Impact

• Non-recording technology: Logs user interactions and page structures instead of capturing video streams, minimizing performance overhead on user devices and network bandwidth.

• Lightweight SDK: The frontend package size is less than 30KB, supports on-demand loading, and ensures negligible impact on page load speed.

✔ Seamless Integration in 5 Minutes

• Simple SDK initialization requiring no complex development or code refactoring. Compatible with major frontend frameworks (React, Vue, Angular, etc.).

✔ Privacy Compliance & Data Security

• Sensitive data masking: Automatically or manually obscures user inputs (passwords, credit card numbers) to prevent storage or replay of private fields.
• End-to-end encryption: Data is encrypted in transit and at rest using AES-256, complying with GDPR, CCPA, and other regulatory requirements.

✔ Realistic Playback Experience

• Pixel-perfect reconstruction: Rebuilds historical page states from interaction logs, reproducing every user-facing detail.
• Version-agnostic replay: Records DOM structures as they existed during sessions, ensuring accurate playback regardless of subsequent product updates.
• Behavior simulation: Replicates real user interaction paths with support for variable playback speeds, key event navigation, and operation tagging.

✔ Actionable User Behavior Insights

• Heatmap analysis: Identifies click hotspots and dead zones to optimize UI layouts.
• Anomaly detection: Automatically flags rage clicks (high-frequency invalid actions) and page freezes to pinpoint UX bottlenecks.
• Conversion path tracking: Analyzes critical user journeys from entry to conversion to boost business metrics.

System Architecture